Discovery findings
Pellbrook Pest Co.
Field service · 22 people · about $6M a year
2.9/5 Origin Score
What is holding the business back
- The numbers are rebuilt by hand every month About 12 owner hours a month
The dispatch software holds the data, but the weekly numbers live in a spreadsheet only the owner updates, so problems surface weeks late.
- Every escalation ends at the owner Callbacks wait a day for an answer
Nobody below the owner can approve a redo or a refund, so the phone is the escalation path.
- New techs learn by riding along About ten weeks to full speed
Training depends on who a new tech rides with, so quality varies by crew and leaves when people do.
The recommended next step
The Operating Partner, Run
$4,500 a month at founding rates, less the $500 Discovery credit on the first invoice
Scoreboard first, then an owner for callbacks, then written training for new techs, built and run with the team.
